Intercruises Helps Stranded Guests Get Home

Intercruises were on hand to manage an emergency situation for the Pacific Princess in Nice when the ship hit a breakwater due to unforseen adverse weather conditions.

The Operation

nicpqr14q411_jfo_paci-19318785Led by Anna Maria Maestri, Cécile Delassus and Amaury de Williencourt, the Intercruises France team began the operation of debarking 667 guests, and organising transfers while Louis Castaigne, Carolina Granes and Mathieu Coquelin worked tirelessly to identify hotels for the cruise line, utilising their knowledge and key contacts to ensure everyone had a pleasant sleep that night.

The team arranged the transportation of all the luggage to the hotels (not one piece was lost; a miracle under the circumstances) and worked round the clock to co-ordinate all the transfer shuttles to the hotels from the ship.

Homeward Bound

20161014_230936_001.jpgAs the guests aboard the Pacific Princess were due to disembark on 16th October in Barcelona, Princess Cruises asked Intercruises to organize transportation of the guests for the following day. A huge undertaking considering the short notice to source the vehicles and the length of the journey (+10hours).

Robert Duque and Virginie Serrano were integral in completing this operation; Virginie who sourced four coaches in Andorra and Robert who helped organize the return transfer for 22 crew members.

The Thanks

This seamless coordination and professionalism did not go unnoticed, with Princess Cruises, reaching out to Intercruises to express their thanks.

Your efforts throughout Friday to secure hotel rooms on such short notice in Nice and Monte Carlo, as well as the logistics of organizing the transfers of our guests to their hotels, managing their hotel experience during the evening, and providing transfers to their hotel in Barcelona on Saturday were all handled with the highest level of regard for our guests.  We are very aware of all of the potential challenges when connecting these experiences, however due to your careful attention to detail and focus on our guests, the experiences were delivered almost flawlessly.

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